How it Works
What Sets CARES™ Connect Apart
Acting as a seamless extension of your team, our CARES™-certified specialists make compassionate, real-time phone calls to patients within 24–48 hours of discharge—powered by secure HL7 integration with your EHR. We prioritize high-risk discharges, ensuring every patient receives timely, meaningful follow-up to support a safe transition home.
Capture Real-Time Service Recovery Insights
Using our PRC AlertView™ platform, we escalate patients in real time to the appropriate care team member, enabling faster intervention and service recovery. LEARN MORE
Drive Holistic Patient Experience Change
Beyond individual outreach, CARES™ Connect helps you uncover broader system insights—pinpointing breakdowns in discharge communication, medication access, symptom management, and care coordination. These findings inform your improvement strategy while also supporting accreditation and readmission reduction goals. LEARN MORE
Support Your Care Team Resiliency
CARES™ Connect empowers your workforce through:
- Recognition Voices to reinforce a culture of appreciation and improve morale
- Leadership and staff upskilling based on patient feedback trends
- Real-time feedback loops that reduce burden and improve decision-making
Hear From Our Clients:
“But for CARES™ Connect, over 1300 patients would have likely struggled in silence at home following an otherwise routine discharge from hospital to home. Thanks to this partnership and now integrated layer of safety, patients were quickly escalated to the appropriate clinician and ultimately rewarded us with higher HCAHPS scores.”